Refund policy

Effective Date: 27.08.2025
Brand: Evergreen Enterprises

At Evergreen Enterprises, we strive to deliver high-quality edible oils safely and promptly to your doorstep. Please read our shipping and delivery policy carefully.

 

 

1. Shipping Areas

1.1. We currently deliver across India
1.2. We do not deliver to P.O. Boxes, army addresses, or locations outside our listed delivery regions.

 

 

2. Order Processing

2.1. Orders are typically processed within 1–2 business days of confirmation and payment.
2.2. Orders placed on weekends or public holidays will be processed on the next business day.
2.3. You will receive an order confirmation email once your order is successfully placed.

 

 

3. Delivery Timelines

3.1. Estimated delivery timelines vary depending on your location:

  • Local deliveries: 1–3 business days

  • Domestic deliveries (other cities/states): 3–7 business days

  • Estimated delivery date from 1 to 8 days

3.2. Delivery times are estimates and may vary due to:

  • Courier delays

  • Natural calamities or extreme weather conditions

  • Public holidays or strikes

 

 

4. Shipping Charges

4.1. Shipping charges (if applicable) will be displayed at checkout.
4.2. Free shipping may be offered for tamilnadu state for other states there will be charge for shipping

 

5. Order Tracking

5.1. Once your order is shipped, you will receive a tracking number via email/SMS.
5.2. You can track your order using the courier partner’s tracking system.

 

 

6. Delivery Issues

6.1. If your order is delayed or not received, please contact us within 7 days of the estimated delivery date.
6.2. We are not responsible for delays caused by incorrect addresses or the courier partner. Please ensure your shipping details are accurate.

 

 

7. Damaged or Incorrect Deliveries

7.1. If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
7.2. We will replace the product or refund your order as per our Return & Refund Policy.

 

 

8. Contact Us

For any queries regarding shipping or delivery:
Evergreen Enterprises
Email: contact@eniyaaoil.com
Phone: 97870 55595
Address : No. 22, Rajaganapathy Nagar, Post Box No. 506 Water Works Road 5th Left Cross, Vairapalayam, Erode, PIN - 638003, Tamil Nadu